Professional frontline workplace communication training

"...you get the service you tolerate..."

Protecting People, Strengthening Process, Elevating Organisations

FinCor Consulting helps organisations of all sizes to turn expectations into consistent outcomes. We strengthen people, process and governance so teams perform under pressure, decisions hold up to scrutiny, and compliance works in practice. The result: Clearer compliance, reduced risk and confident teams.

Comprehensive Solutions

Integrated consulting services for security, operations, and strategic growth.

People, Conflict and Workplace Safety

Build confident teams and safer workplaces by improving how staff prevent, manage, and recover from challenging interactions, using practical behavioural and conflict management tools and clear duty-of-care standards.

GDPR and Regulatory Compliance

Reduce CCTV compliance risk with practical governance that translates regulatory requirements into day-to-day video surveillance system controls, oversight, and documentation that stands up to complaints, audits, and scrutiny.

Vendor and Service Performance

Improve consistency and outcomes from third party security service and Contract Guard Force providers through setting clear expectations in RFQ and SOWs, measurable KPIs, stronger contract governance, and practical routines that reduce churn and raise service standards.

Incident and Crisis Readiness

Strengthen organisational resilience through realistic table top exercises and scenario testing that expose gaps early, improve decision-making, and align stakeholders across operations, privacy, HR, and communications.

About FinCor Consulting

Specialist training and advisory service supporting organisations that want safer workplaces, stronger communication, and more resilient frontline teams.

Our work spans retail, hospitality, healthcare, education, logistics, transport, public services, security operations and any environment where staff engage with the public.

Our approach blends academic insight with real-world operational experience. Every programme is practical, evidence-based, and designed for immediate implementation.

Meet the Founder

Finbarr McCarthy CPP, MSI, Dip FC Psych, CSSM, F.ISRM, M.Sec.II
Founder, FinCor Consulting • Europe Co-Chair, IFPO • Director, Security Institute of Ireland • Multiple OSPA Award Winner

Finbarr McCarthy

A multi-award-winning, Board-Certified Protection Professional and Master Security Instructor, I'm the founder of FinCor Consulting, an independent practice advancing professional standards and operational excellence across the security industry. With 30 years in corporate security and risk management, I've built and led programmes in Fortune 500 and critical infrastructure environments, including Amazon AWS, Dell, Workday, Amgen, UPS, and State Street Bank, where clarity, structure, and resilience were non-negotiable.

I bring a rare mix of lived leadership experience and academic grounding, translating global frameworks and regulation into day-to-day operational delivery, and bridging the gap between boardroom decisions and frontline performance. My philosophy is simple: you get the service you tolerate. As Europe Co-Chair of IFPO, a Director of the Security Institute of Ireland, and a Fellow of ISRM (with past leadership roles in ISRM and ASIS Ireland Chapters), I help organisations move beyond compliance and build security programmes that deliver measurable trust, resilience, and confidence.

CPP CertifiedMSI IFPOIFPOOSPA Winner 2022OSPA Winner 2025The Security InstituteSix Sigma Academy Amsterdam

Internationally Certified Training

Evidence-based programmes designed for real-world frontline challenges

IFPO ATC Accredited Training Center

Europe

International Standards

Certified

Evidence-Based Training

Professional training and discussion session

Boundaries & Balance

A core de-escalation programme teaching staff how to stay regulated, communicate clearly, and resolve conflict early. Covers perception, aggression triggers, amygdala response, behavioural cues, emotional overload, and safety communication.

Key Topics Covered:

  • Perception & Aggression Triggers
  • Amygdala Response & Emotional Regulation
  • Behavioural Cues & Early Warning Signs
  • Safety Communication Techniques

Suitable for: Retail, Hospitality, Healthcare, Education, Banking, Customer Service Centres, Local Government, Social Services, and Public-Facing Teams

Download an overview of the Boundaries & Balance programme, outlining its focus, objectives, and approach to managing challenging interactions.

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Professional team collaboration and unity

Protective Response

Advanced training for higher-risk roles. Focuses on situational awareness, threat recognition, safe movement, lawful breakaway techniques, and ethical defensive response.

Key Topics Covered:

  • Situational Awareness & Threat Recognition
  • Safe Movement & Positioning
  • Lawful Breakaway Techniques
  • Ethical Defensive Response

Ideal for: Security Personnel, Healthcare Emergency Departments, Transport Hubs, Retail Loss Prevention, Mental Health Services, Prison Officers, and High-Risk Public Services

View an overview of the Protective Defence programme, highlighting its scope and practical approach to managing higher-risk situations.

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CCTV surveillance camera in retail environment

CCTV GDPR Compliance

Empowering businesses to manage their video surveillance system's GDPR compliance with confidence by translating legal requirements into simple controls, documentation, and staff practices that stand up to scrutiny of regulators and data subjects alike.

Key Topics Covered:

  • GDPR essentials explained
  • CCTV - The hidden risks unmasked
  • Signage, retention and documentation
  • Self-assessment of your system

Ideal for: Retail, Hospitality venues, Healthcare, Education, Banking, Local Government, commercial transportation and any public facing space under surveillance

Download an overview outlining the key elements of the CCTV GDPR Compliance programme and how it supports compliant video surveillance practices.

Download Programme Overview

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Custom Training Solutions

Need specialised training for your organisation? We design bespoke programmes tailored to your specific security challenges and operational requirements.

Conflict Health Check

Access a short Conflict Health Check designed to help organisations identify strengths, gaps, and priority risks in how workplace conflict is managed.

Conflict Health Check Meeting

This free assessment highlights weaknesses in communication, boundaries, and frontline response that often go unnoticed until something goes wrong. Designed for leaders and managers, it provides clear insight into where focused improvement will have the greatest impact.

Download Your Free Assessment

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How FinCor Consulting Supports Organisations

If these challenges feel familiar, you are not alone. Many organisations are experiencing similar pressures. The difference lies in how you respond.

Clarify boundaries and expectations for staff and customers

Build practical conflict management and de-escalation skills

Align policies, supervision, and environments with frontline reality

Turn incident experience into structured learning and improvement

Digital Toolkit

On-demand conflict management resources for internal training and onboarding programmes.

Ready to Strengthen Your Team?

Join over 500 organisations that trust FinCor Consulting to protect their frontline teams and enhance workplace safety.